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AI-powered buying journey on the website of Rossellimac, a leading Apple reseller

Agentforce - Sales Cloud - Service Cloud

Retail - Tech

Results

24/7 Shopping assistance on the website, regardless of store opening hours
+30% Improvement in conversion on agent-assisted purchases
-40% Repetitive queries reaching the sales team
100% Of the Apple catalogue available to the agent in real time
-50% Average time from first enquiry to order
+20% Increase in average order value thanks to accessory and service recommendations

Do you want the same results for your company?

Solutions

  • Agentforce agent on the website that guides customers through the entire buying process: product choice, configuration, availability and payment
  • Agent connected to catalogue, stock and pricing for always up-to-date answers
  • Recommendations for accessories and complementary services based on the chosen product
  • Escalation to a sales rep or the support team in Service Cloud, with the full conversation context

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