Legal notice
In this section, the user will find all the information on the legal terms and conditions that define the relationship between users and us as the controllers of this website. As a user, it is important that you know these terms before you continue browsing. Horizon CX, as the controller of this website, undertakes to process our users' and clients' information with full safeguards and to comply with the national and European requirements that govern the collection and use of our users' personal data. This website therefore strictly complies with the GDPR (EU Regulation 2016/679 on data protection) and the LSSI-CE (Law 34/2002 on information society services and electronic commerce).
Condiciones generales de uso
These General Terms govern the use (including mere access) of the pages of the website that form part of the horizon-cx.com website, including the content and services made available on them. Anyone who accesses the horizon-cx.com website agrees to be bound by the General Terms in force at any given time.
Users' commitments and obligations
The user is informed, and accepts, that access to this website does not in any way constitute the start of a commercial relationship with Horizon CX. Accordingly, the user undertakes to use the website, its services and its content without breaching applicable law, good faith or public order. Use of the website for unlawful or harmful purposes, or in any way that may cause damage or prevent the normal operation of the website, is prohibited. With regard to the content of this website, the following are prohibited: its reproduction, distribution or modification, in whole or in part, unless authorised by its legitimate owners; any infringement of the rights of the provider or of the legitimate owners; and use for commercial or advertising purposes. By using the website horizon-cx.com, the user undertakes not to engage in any conduct that could damage the image, interests and rights of Horizon CX or of third parties. Nevertheless, the user should be aware that the security measures of computer systems on the Internet are not entirely reliable and that Horizon CX therefore cannot guarantee the absence of viruses or other elements that may alter the user's computer systems (software and hardware) or the electronic documents and files contained in them.
Medidas de seguridad
Personal data provided by the user to Horizon CX may be stored in automated databases or otherwise, owned exclusively by Horizon CX, which assumes all technical, organisational and security measures that guarantee the confidentiality, integrity and quality of the information contained in them in accordance with current data protection regulations. Communication between users and Horizon CX uses a secure channel, and the data transmitted is encrypted thanks to https protocols. We therefore guarantee the best security conditions so that users' confidentiality is protected.
Reclamaciones
The user may submit complaints by sending an email to hola@horizon-cx.com, stating their full name, the service and/or product purchased and setting out the reasons for the complaint.
Intellectual and industrial property rights
Under articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the content of this website, for commercial purposes, on any medium and by any technical means, without the authorisation of Horizon CX, are expressly prohibited. The user undertakes to respect the intellectual and industrial property rights owned by Horizon CX. The user knows and accepts that the entire website, including without limitation the text, software, content (including its structure, selection, arrangement and presentation), podcasts, photographs, audiovisual material and graphics, is protected by trademarks, copyright and other legitimate rights, in accordance with the international treaties to which Spain is a party and other property rights and laws of Spain. If a user or a third party considers that their legitimate intellectual property rights have been infringed by the introduction of certain content on the website, they must notify Horizon CX of that fact, indicating: the personal data of the interested party who owns the rights allegedly infringed, or the capacity in which they act if the complaint is submitted by a third party other than the interested party; the content protected by intellectual property rights and its location on the website; evidence of the intellectual property rights indicated; and an express statement in which the interested party accepts responsibility for the accuracy of the information provided in the notification.
Enlaces externos
The pages of the horizon-cx.com website may provide links to other websites and content owned by third parties. The sole purpose of the links is to give the user the possibility of accessing those links. Horizon CX accepts no liability in any case for the consequences that may arise for the user from accessing those links. Any user who intends to set up any technical linking device from their website to the horizon-cx.com portal must obtain Horizon CX's prior written authorisation. Setting up the link does not in any case imply the existence of a relationship between Horizon CX and the owner of the site on which the link is placed, nor Horizon CX's acceptance or approval of its content or services.
Comments policy
Comments are allowed on our website in order to enrich the content and ask questions. Comments that are unrelated to the subject of this website, or that include defamation, insults, personal attacks or disrespect in general towards the author or other members, will not be accepted. Comments containing information that is obviously misleading or false will also be removed, as will comments containing personal information, such as private addresses or telephone numbers, that breach our data protection policy. Comments created solely to promote a website, person or group, and anything that may be considered spam in general, will likewise be rejected. Anonymous comments are not allowed, nor are those made by the same person under different aliases. Comments that attempt to force a debate or a position from another user will not be considered either.
Exclusion of warranties and liability
The provider gives no warranty and accepts no liability, in any case, for damages of any kind that may arise from: lack of availability, maintenance and effective operation of the website, or of its services and content; the existence of viruses or malicious or harmful programs in the content; unlawful, negligent, fraudulent use or use contrary to this legal notice; the lack of lawfulness, quality, reliability, usefulness and availability of services provided by third parties and made available to users on the website. The provider accepts no liability whatsoever for damages that may arise from unlawful or improper use of this website.