Agentforce at Horizon CX
We don't add AI. We put agents to work.
At Horizon CX, we see Agentforce as a new way of working, not as an extra layer of AI.
We design, implement and govern agents that work on the real data in your Salesforce, on the web, on WhatsApp or by voice, and that handle processes such as purchasing, customer service, appointment scheduling and order taking from start to finish.
2025
Top Agentforce Project Iberia, recognised by Salesforce
+40
agents running in production
3
channels: web, WhatsApp and voice, wherever your customers already are
From your first agent to your entire operation
No never-ending pilots. A three-step method that takes AI into production and shows up on your bottom line.
01
/ We start with a use case with measurable impact
We choose the process where an agent adds the most value and agree from day one on how we will measure its results.
02
/ We take it into production
We connect it to the real data in your Salesforce and put it to work with real customers, not in a demo.
03
/ We scale with people in control
We extend it to new processes and channels with clear rules: what the agent resolves, and what a person always decides.
Four agents already at work
These are the types of agent we implement most often. Each one backed by a real client.
Web sales agent
Guides every customer all the way to checkout
An expert salesperson on your website, available at any hour. It understands what the customer needs, makes recommendations, checks stock and pricing instantly and gets the purchase ready to complete.
- Recommends the right product based on how the customer will use it
- Checks catalogue, stock and prices in real time
- Suggests accessories and services that increase average order value
- Hands the conversation over to a sales rep, with full context, when needed
+30%
conversion on agent-assisted purchases
Rossellimac | MacBook Pro
×
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- rossellimac.es
Asistente Rossellimac
En línea, responde al momento
Busco un portátil para diseño gráfico, ¿cuál me recomiendas?11:02
Para diseño te recomiendo el MacBook Pro de 14 pulgadas: pantalla de gran precisión de color y potencia de sobra para tus programas.
MacBook Pro 14"
Disponible, envío en 24 h
11:02
¿Lo tenéis en la tienda de Toledo?11:03
Sí, quedan 3 unidades en Rossellimac Toledo. ¿Te lo reservo para recoger hoy o prefieres envío a casa?11:03
Envío a casa. ¿Merece la pena AppleCare+?11:04
Para un equipo de trabajo, sí: cubre averías y daños accidentales. Te dejo los dos en el carrito.
11:04
Escribe tu mensaje…
Con tecnología de Agentforce
Salesforce
Oportunidad creada en Sales Cloud y pedido listo en el carrito
WhatsApp customer service agent
Resolves on its own. And knows when to hand over
It serves your customers on their favourite channel, looks up their data in Salesforce and acts on it. Anything that needs a person is passed on with the case already open.
- Answers questions and handles requests and incidents instantly
- Creates and updates cases in Service Cloud automatically
- Escalates to the human team based on query type and urgency
- No one has to repeat themselves: the team member receives the full conversation
-40%
response time to residents' requests
9:41
micampus residencias
Cuenta de empresa
HOY
Los mensajes y las llamadas están cifrados de extremo a extremo.
Hola, estoy en la habitación 214 y no me funciona el wifi23:12
¡Hola, Lucía! Vamos a solucionarlo. ¿Te pasa solo en tu habitación o también en las zonas comunes?23:12
Solo en mi habitación23:13
He abierto la incidencia 3317 para mantenimiento. Mañana entre las 9:00 y las 11:00 pasará un técnico y te aviso cuando esté resuelta ✅23:13
Otra cosa: quiero cambiarme a una habitación individual el próximo semestre23:14
Los cambios de habitación los gestiona el equipo de la residencia. Te paso con ellos: ya tienen tu solicitud y esta conversación, no tendrás que repetir nada.23:14
Message
Salesforce
Caso 01482 creado en Service Cloud y asignado a la recepción
Appointment agent for web and WhatsApp
Fills your calendar without a single phone call
Your clients book, change or confirm their appointments in seconds, at any time. The agent understands what they need, assigns them the right professional and frees your team from the phone.
- Identifies the type of enquiry and proposes the right specialist
- Checks real-time availability in each calendar
- Sends reminders so clients can confirm or reschedule from the chat
- Logs every client and every appointment in Salesforce
100%
of appointments assigned to a lawyer in the right practice area
9:41
Vilches Abogados
Cuenta de empresa
HOY
Los mensajes y las llamadas están cifrados de extremo a extremo.
Hola, necesito asesoramiento sobre una herencia21:40
Te ayudo. Las herencias las lleva nuestro equipo de Sucesiones. ¿Prefieres la consulta en el despacho o por videollamada?21:40
En el despacho21:41
Estos son los huecos libres con una abogada de Sucesiones:21:41
Jueves 17:3021:41
Cita confirmada: primera consulta de Sucesiones el jueves a las 17:30 en el despacho. Te la recordaré el día antes.21:42
MIÉRCOLES
Confirmar18:02
Message
Salesforce
Cita confirmada y registrada en Sales Cloud
Web lead capture agent
Turns every visit into a new customer
It welcomes every interested visitor to your website, understands what they are looking for and guides them until they complete their sign-up. It qualifies, schedules and logs every lead in Salesforce without anyone on your team having to step in.
- Recommends the right plan based on what each person is looking for
- Books visits or trial sessions on the spot
- Guides the registration and sign-up process from start to finish
- Logs and assigns every lead in Salesforce automatically
+25%
conversion of web leads into new members
Supera | Hazte socio
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- centrosupera.com
Asistente Supera
En línea, responde al momento
Hola, quiero apuntarme al gimnasio. ¿Qué opciones tenéis?19:20
¡Genial! Para entrenar sala, piscina y actividades dirigidas te encaja la cuota completa.
Cuota completa
Acceso total, sin permanencia
19:20
¿Puedo probar antes de apuntarme?19:21
Claro, te reservo una sesión de prueba gratuita. ¿Te viene bien mañana a las 19:00?19:21
Sí, perfecto19:22
Hecho: sesión de prueba mañana a las 19:00. Si te convence, completa aquí tu alta en 2 minutos.
19:22
Escribe tu mensaje…
Con tecnología de Agentforce
Salesforce
Lead registrado y asignado al centro en Sales Cloud
Results in production, not in slide decks
-35%
average case handling time
+28%
first-contact resolution
+50
markets served in more than 12 languages
4
channels unified in a single console
What would your first agent be?
Let's talk about your first agent
Tell us which process takes up most of your time and we'll propose how to put an agent to work on it, with measurable results from the start.